918k Privacy Policy

1. Information We Collect

In operating the 918k platform, we collect various categories of information for legitimate and limited purposes. This collection is done directly from you during the registration process, during ongoing use of the platform, and through automated methods that follow industry best practices.

a) Personal Information You Provide:

• Full name as stated in a valid identity document (MyKad or passport)
• Date of birth — to confirm you meet the minimum age requirement of 21 years
• An active mobile phone number for verification and security communication purposes
• A valid email address to receive account notifications and official communications
• Bank account number, e-wallet details (Touch 'n Go, Boost) or cryptocurrency-related information for deposit and withdrawal processing
• The password you set yourself — stored in hashed form and unreadable by any of our staff

b) Automatically Collected Information:

• IP address and country-level geolocation data for security and compliance purposes
• Browser type, operating system, and device specifications you are using
• Platform usage patterns including pages visited, session duration, and features used
• Full transaction logs including time, date, amount, and payment method for each deposit and withdrawal
• Gaming activity records for internal audit and licensing compliance purposes

2. How We Use Your Information

The information we collect is used solely for legitimate operational purposes necessary to provide you with 918k services. We do not use your data for purposes beyond the scope stated below without first obtaining your explicit consent.

• Account Management: Creating, verifying, and maintaining your user account securely on the 918k platform
• Transaction Processing: Verifying and processing all deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency (USDT, BTC, ETH)
• Platform Security: Detecting unusual activity, preventing fraud, and protecting your account from unauthorised access
• Customer Support: Enabling our 24/7 support team to provide accurate and relevant assistance in Malay and English
• Service Communications: Sending account-related notifications, policy updates, and important information about your transaction status
• Legal Compliance: Meeting the reporting and audit obligations set by the international licensing bodies that govern our operations
• Service Improvement: Analysing aggregated usage patterns (without identifying individuals) to improve the user experience on the platform

3. Information Sharing and Disclosure

918k firmly upholds the principle that your personal information is not an asset to be traded. We do not sell, rent or disclose your data to third parties for marketing purposes. However, there are limited situations where data sharing is necessary and legally valid:

• Payment Processors: Approved payment service providers that enable your financial transactions to be processed securely. They are bound by strict confidentiality agreements and receive only the minimum data necessary
• Technology Providers: Infrastructure and software service vendors that help us operate the platform — all subject to comprehensive data protection agreements
• Legal Requirements: Where required by a court order, directive from a regulatory body, or valid legal obligation, we will disclose only the information that is necessary
• Security Protection: In cases involving serious security threats or activity suspected of violating the law, relevant information may be shared with the appropriate authorities

All third parties that receive data from 918k are required to comply with data protection standards equal to or higher than those we apply ourselves. These arrangements are governed by legally binding agreements.

4. Data Security

918k invests seriously in cybersecurity infrastructure to protect the personal and financial information of every member. Our approach is layered — starting at the network level through to the application and database levels.

• High-grade SSL/TLS encryption protects all data transmitted between your browser and 918k servers
• Passwords are stored using a strong hashing algorithm — we cannot see your password ourselves
• An intrusion detection system operating around the clock monitors suspicious traffic
• Strict internal access controls ensure that only authorised staff can access data relevant to their roles
• Regular security audits are conducted by independent third parties to identify and address vulnerabilities
• A clear and detailed incident response protocol — should a data breach occur, you will be notified within the required timeframe

5. Cookies and Tracking Technologies

The 918k platform uses cookies and similar tracking technologies to ensure the website functions smoothly and to improve your experience. Below is an explanation of the types of cookies we use:

• Essential Cookies: Required for the basic functions of the platform, such as maintaining your login session and saving your language preference. These cookies cannot be disabled
• Performance Cookies: Collect information about how you use the platform to help us identify and improve areas that need attention
• Functional Cookies: Remember your preferences and settings, such as your preferred payment method and display options, so you do not have to set them again each time

You can control and delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the 918k platform and your user experience.

6. Your Rights as a User

As a registered 918k user, you have the following rights regarding your personal information. We are committed to making it easy for you to exercise these rights without unnecessary obstacles:

• Right of Access: You may request a copy of the personal information we hold about you at any time
• Right of Correction: If any of your information is inaccurate or outdated, you have the right to request an immediate correction
• Right of Deletion: In certain circumstances, you may request that we delete your personal information, subject to our legal data retention obligations
• Right to Restrict Processing: You may request that we limit how we use your data in certain situations
• Right to Withdraw Consent: For processing that is based on your consent, you may withdraw that consent at any time
• Right to Complain: If you believe your privacy rights have been violated, you have the right to submit a complaint to us and, if necessary, to the relevant authorities

To exercise any of the above rights, please contact our 24/7 support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

7. Cross-Border Data Transfers

As 918k operates under international licensing, your information may be processed or stored outside Malaysia. Any such data transfer is carried out in compliance with relevant data protection requirements, ensuring that a level of protection equivalent to that stated in this Privacy Policy is maintained.

We ensure that all cross-border transfers are governed by appropriate safeguards, including binding contractual agreements between 918k and any data processors outside the country that guarantee strong privacy standards.

8. Data Retention

918k retains your personal information for as long as your account is active or as long as it is needed to provide services to you. Some categories of data may need to be kept for a longer period to comply with legal obligations, resolve disputes, or enforce our agreements.

• Financial transaction records: retained for the period specified by licensing and audit requirements
• Customer support communication logs: retained for reference and service improvement purposes
• Account data after closure: stored for the minimum period required by applicable law before being securely deleted

Once the retention period ends, your data will be securely deleted or anonymised so that it can no longer be linked to you.

9. Changes to This Privacy Policy

918k reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, legal requirements, or other legitimate operational reasons. Each new version of the Privacy Policy will state its effective date.

If a material change occurs — meaning a change that significantly affects your rights or obligations — we will notify you via an in-platform notification or through your registered email. Your continued use of the 918k platform after the effective date of such changes will be taken as your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how your information is managed and protected.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, the 918k team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly through the 918k platform in Malay and English
• Email: [email protected]

We are committed to responding to every privacy-related inquiry seriously and within a reasonable timeframe. Your satisfaction and trust are our priority.